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      供電服務熱線95598使用指南

      發布日期: 2018-08-08 信息來源: 山東電力集團公司

      撥打95598客戶服務熱線,即可聽見語音提示:

      歡迎致電山東電力集團公司客戶服務中心,請按鍵選擇您所辦理的業務:自助服務請按1,人工服務請按0for English service press seven.

      1自助服務

      系統語音提示:電量電費查詢請按1,停電信息查詢請按2,業擴報裝查詢請按3,綜合介紹請按4,短信服務請按5,電話戶號綁定請按6,密碼修改請按7,滿意度調查請按8,轉人工請按0,重聽請按#號鍵

      請您按鍵選擇所需要的服務

      0人工服務

      系統語音提示:故障報修請按1,居民咨詢請按2,企業咨詢請按3,投訴舉報請按4,其他服務請按5,重聽請按#號鍵。

      請您按鍵選擇所需要的服務:

      按1鍵 故障報修

      系統首先會通過自動語音通知您搶修部門正在的區域,如果您的位置屬于系統提示的停電處理區域,您可以直接掛機。如果不是,自動語音播放后您的電話自動轉到相應坐席或按任意鍵中斷自動語音播放直接轉到相應坐席,坐席人員會對您反映的情況進行判斷處理。

      您在撥打95598電話進行故障報修時應注意:

      請盡可能詳細描述您的故障規象,以幫助我們正確判斷故障類型;

      請留下您的詳細用電地址,并盡量將故障點附近明顯的參照物告訴我們,以幫助我們更快抵達故障現場;

      請留下您的姓名及詳細的聯系方式,以便我們及時與您取得聯系;

      請盡量提供您的戶號(戶號在您的購電證、用電證或電費通知單上),它將有助于我們快速查詢到您的相關信息,縮短您的等待時間。

      按2鍵 居民咨詢

      提供關于居民用電新裝、增容、變更用電、電費電價等業務咨詢。

      按3鍵 企業咨詢

      提供關于非居民用電新裝、增容、變更用電、電費電價等業務咨詢。

      按4鍵 投訴舉報

      如果您在辦理用電業務過程中,對電力員工的工作方式、工作質量、服務態度等有建議和意見:

      如果您發現有竊電、違約用電等擾亂正常供用電秩序的行為:

      如果您發現偷盜、破壞電力設施的行為等。

      按5鍵 其他服務

      有關用電常識等用電服務咨詢。

      7PRESS 7English service

      *返回上一級#重聽

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